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Dispatch
Day plan
The technician’s day is ready by morning, with nobody handing out jobs.
01 · Functions
- 01Open work spreads itself across technicians’ days
- 02Order: agreed with the client, overdue, nearest
- 03Unfinished work moves itself to the next day
- 04A confirmed time stays put
- 05The technician takes more, declines or puts on hold
- 06Exceptions and a log: only what needs a person
02 · Example
- 1
In the morning a technician opens the phone and the day is already full, by their job types.
- 2
Yesterday’s unfinished job is back in today’s plan.
- 3
The dispatcher looks only at the exceptions page.
03 · Dependency
Day plan
The plan hands out tickets: without tickets it has nothing to hand out.