01 · Functions
- 01A ticket from a fault, a service or a request
- 02Technician, priority and deadline on every ticket
- 03Your own statuses and close reasons
- 04Closed with a report, the act linked to the ticket
- 05Priority rises with age by itself, if you want
- 06A closed ticket feeds pay and billing
02 · Example
- 1
A property manager reports a leak and the admin turns it into a ticket with a priority and a technician.
- 2
The technician closes the ticket with a report once the work is done.
- 3
By month end the ticket is already in the pay figures and on the unbilled list.
03 · Dependency
Tickets
Works on its own, needs no other module.