Set 03 · Service · 4 modules
Service
Work arrives as a call, an email or an alarm, and it has to reach a specific person with a deadline. This set covers taking the ticket, emergency callouts, planning the day and seeing the sites on a map.
module · Intake
Tickets
Work orders that have an owner, a deadline and an end.
- 1.1Every job gets an owner and a deadline, so nothing stays on a scrap of paper.
- 1.2The state is visible to the whole office: received, assigned, in progress, done.
- 1.3The site’s earlier history sits alongside, so whoever answers knows if someone was there before.
module · Emergency
Callouts
Emergency callouts, including the ones a resident raises themselves.
2.1
A callout is taken with its description, site and urgency on one screen.
2.2
A resident can raise a callout themselves, without phoning through the office.
2.3
A night call becomes a job with an owner and an end, not a note on someone’s phone.
module · Scheduling
Board
The day’s and the week’s jobs on one board, by technician.
- 3.1Jobs move across the board from state to state without anyone making a call.
- 3.2You see at once who is loaded and whose day is still open.
- 3.3A change on the board reaches the technician’s phone straight away.
module · Location
Map
Sites and work in progress on a map.
- 4.1Sites sit on a map, so the nearest free technician is visible rather than guessed.
- 4.2Jobs in progress are on the map with their state.